TRAVELER CARE | TERMS
Firstly, thank you for this beautiful exchange. We are excited to begin this journey with you.
Secondly, as we are in the midst of remodeling our online store, offering exclusive edits for you, please contact us directly for our Retail Price List until then.
For all pieces, we offer free standard Australian Post shipping in Australia for purchases over $100. Shipping for total purchases under $100 or Express Post requests, please email us at firstname.lastname@example.org for updated shipping information.
We recommend and encourage you to provide a shipping address where the package can be signed for. We'd love to hand deliver, however R E M U S E Designs cannot be responsible for theft of packages (let's both work together to get it safely into your hands).
We post all ready made products within 24 hours and all Made to Order items within 10 working days.
We offer Standard International Shipping for a flat rate of $35 for parcels for purchases of $200 or under. If the package is especially weighty, we will contact you with the updated freight charges. Please allow 6 business days for standard international shipping.
HAND DYED-HAND MADE-GARMENT CARE
All pieces are made using hand dyed fabrics, dyed with fibre-reactive dyes. Each fabrication and item will be unique and one of a kind, therefore differing slightly from the product image (unless it is a one of a kind piece, which will be noted in the item description).
R E M U S E products are handcrafted. As with most handcrafted items, minor variations and hand-stitches do occur, designed that way to enhance the beauty of hand-crafted artisan design. We are not a machine or a factory, we are a local artisan label inspired by the beauty of diverse bodies and natural variations of the earth.
We at R E M U S E aim to reflect the product as closely as possibly in our photography, and encourage you to visit one of our incredible stockists to have a try or contact us if in Melbourne to arrange a time to stop by our studio.
To ensure the longevity of each piece, please gently hand wash only as necessary, line dry, and press on low heat (steam is fine). Avoid the dry cleaner and laundromat. If possible, please use your loving hands.
EXCHANGES | RETURNS
If you would like an exchange for another product, please contact us within 7 days from date of purchase, and we will supply you with a returns form to fill out and send together with your item. If we authorise the exchange, the item must be securely packaged, unworn and in its original condition. R E M U S E does not offer refunds except for faulty items. If you do receive a faulty item, please notify us the day of receipt, we will either assess the faulty item fro your email or request the item for inspection, and refund the item upon receipt, including shipping fees incurred.
Unfortunately no returns can be offered on custom orders or after 14 days of receipt of your piece. Please understand that while we aim to ensure you love your piece, we cannot offer changes, adjustments or refunds after a certain period of time to ensure the sustainability of our business and practice.
This is applicable for Wholesale Purchases as well. For additional Wholesale terms and conditions, please contact us at email@example.com.
We want you to love your R E M U S E journey, we want it to be mutually holistically, and are here to guide you through.
All of our products are quoted in $AUD. We use Paypal and Stripe which are both safe and secure to process your order. All other currencies will be exchanged at checkout.
Your information is safe with us. We do not sell information or pass it on- to anyone. We may contact you to ask if you would like to keep in touch via our mailing list, but that's it. We value your privacy.
This is our art. Please do not use or abuse. Copyright R E M U S E Designs. One love.